That’s when all our problems started. Vodafone and AST SpaceMobile unveil launch plans for space-based mobile network initially reaching 1.6 billion people. So.. i buy R55 vodacom airtime daily. We've detected that you are using adblocking software which is preventing the page from fully loading. Redirecting to Vodacom Portal. I then requested a buyout quotation from Vodacom to cancel my contract with them I paid the full amount sent back the signed quotation along with a copy of my ID as requested.I never received any feedback from them after that.Two months later I receive an email stating that I owe them over R 2000.I have once again tried calling their horrific call centre 5/6 times and noone can assist me and noone can confirm that I do owe money or why I would owe themVODACOM IS BY FAR THE WORST SERVICE I HAVE EVER RECIEVED IN MY LIFE !!!! I was satisfied. Redirecting to Vodacom Portal. I was on the internet for a bit. Call us from your landline. I received SMS that I was on Travel Saver. R939, instead of R419!!! Still located in Newbury, we now employ over 13,000 people across the UK. Home » Vodafone complaints email & Phone number. The first step is to call the complaints line on 03333 041 524. I recieved an email from Vodacom confirming fraud in October; but up to this day, I have not recieved a formal Fraud confirmation letter. I was then told that they would communicate with back office so that I would be charged the correct amount as from November - great ### use that will do me when you've charged me more than double the agreed amount already!!! From 00:00 to 01:00 ( night owl starts at 00:00). For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for … My phone only updates on wifi. Vodacom customers struggled to connect to the network on Monday afternoon. Even by today the mistake has not been rectified. For months now I cannot open my statement send by Vodacom each month. . The website explains things clearly. Some customers couldn’t receive or make calls while data services for social media apps such as … We use cookies to improve your experience on our site and to show you personalised advertising. On the 3rd corrective visit we were told that the error was due to the person being “dumb” which is a comment I had no words for. All product and company names are trademarks or registered trademarks of their respective holders. Vodacom not taking responsibility. I have been battling since 30.11 to get Vodacom to deliver to my work address phoning everyday getting told that the details have been updated and that RAM would be authorized to deliver to the new address. Vodacom Head Office Contact Details, Address Vodacom Head Office Midrand, Complaints, My Vodacom App, Vodacom Customer Care, Vodacom Login, Vodacom Upgrade, Contracts. The Salesman managed to persuade us in applying for a new contract. She said its posible. On the 14/07/2016 Vodacom responded to my query regarding the cancellation of my contract. Email Contact Emails have existed for a long time now and still remains arguably the best way to contact people and get responses. Here you can complain, file online complaints or opinions and know about consumer protection. Vodacom Overview. Really disappointed in vodacom. This morning, 30th September 2019, I tried to make a call and I had zero airtime, zero sms, zero data. The next day the manager JANA from the store calls me and apologises for the issues and offered to substitute the device with the correct one at no extra charge which I was greatful for and went back the same day to collect. Your password has been sent to the specified email address. I'm unable to wait long on the customer care line. Vodacom Now! The future is exciting. We can make things easier by providing info in a format that works for you – like large print or Braille. Call 03333 041 524 to make a complaint to Vodafone about their service. I have exactly the same problem. Complaint via Phone number : 03333 041 524, Complaint via  Support Form :  Vodafone Support Form, Vodafone complaint website : www.vodafone.co.uk, 1 Kingdom St, London W2 6BY, UK ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. When I asked to speak to a manager I was told that they first needed to know why and then after much debate was told that I couldn't speak to a manager/team leader because they were all in a meeting. Other ways to get in touch. I checked and had R23 . Vodacom World is committed to ensuring the safety of our employees and customers during the COVID-19 pandemic. Business in retail stores . I buy a 250 meg data bundle. Kindly be advised that a consultant will make contact with you in … i have a similar problem a bit worse than yours... im not being declined a service, i have been blacklisted and have nobody within Vodacom to talk to who can reverse this. I called 0821958 and spoke to Tembiso, we did an upgrade where I opted for a Samsung A50 and we agreed that I would be charged R419 per month as of 1 October 2019 (Ref:1-34399991228543). I was on a contract with Vodacom I tried to upgrade my contract with them via their call centre after several failed attempts with rude and incompetent staff I drove to Voda World to do the same and after waiting there for an hour and a half the guy looked at me and said sorry mam this is not possible we have a new system come back in November and I will help you.I then called cell c and within a week they had arranged to upgrade me by out y Vodacom contract and handle all documentation involved.Cell C was quick efficient and very friendly. In the world of Vodacom. Again, Vodacom has continued with its poor customer service. heres my issue. I left it there and loaded another R55 . Numerous follow ups on Facebook messenger with the Vodacom Social Media team, and still no resolve! WTF!!! On this web page you can submit your complaint to a company about a specific product or service you have an issue with, simply share a negative experience with the company, or complain about a certain individual that has wronged you for whatever reason. On 2 September 2019, my 24 month contract has been honored in full.   The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations.1.2/5(470) I went to my closets vodacom store and they couldnt help me with the problem and I phone the vodacom careline and they were also useless.. in the meantime I am loosing money/airtime.. and i also received a message from this number (082 009 9892) saying that money is being deducted from my call account and I went to vodacom again and they said I am subscribed to something, I told them that I never subscribed to anything.. and they didny even try call the number to check, so when I phone the number it said " it does not exist" I mean seriously!!! Firstly we were given the wrong device than what we applied for and were promised as the memory was insufficient, thereafter when we went back were given a memory card to substitute the error which the device was not compatible using. Vodacom KwaZulu-Natal Region launches the widest 5G network footprint in … in January 2011 i had all 3 my Vodacom accounts cancelled. Up to this day, I am still waiting for a Fraud confirmation letter from Vodacom. . The most recent telecoms complaints data from the communications regulator Ofcom shows that, in the second quarter of 2019, Vodafone ranked as … Initial Vodacom complaints should be directed to their team directly. It is not only me with complaints against Vodacom. Bought a 250 meg daily and a 500meg night owl this time. Vodacom in Meerensee, Richards Bay, has major problems with low bandwidth and have ignored our complaints - even closing service complaints secretly and selectively We have now formed a neighborhood WhatsApp group to get attention with all m we members giving a group view of the network issues - which should be Vodacom’s job Please, make sure this is the right business you want to complain. Dear Customer, Thank you for making us aware of your complaint. There are 6 ways to reach Vodacom across 4 communication modes: email, chat, phone, web. I work abroad and I'm paying this account on behalf of my daughter. Now Vodacom want to sue me for their fault. Not even the vodacom apps are working...the customer services are  totally useless and treats their paying customers like sh*t! By using this website you agree to our Cookies Policy. . These services are available 365 days a year. 14 December 2020. Vodafone are one of the world’s leading mobile communications providers, operating in 26 countries and in partnership with networks in over 55 more. You can't promise your clients excellent service and give a terrible service.   Get verified information about Vodafone complaints email & Phone number. Last month I bought 450 rand airtime bundle purchase from my phone, then I use the sim card. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. they all share the same brain at vodaworld. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. Contacting Vodacom. View Integrated Report 2020 . i agree totally with you.. . Hello, I have been buying airtime from Vodacom and it would dispair without me using it. There was no arrears, no outstanding balance due on the headsets. Vodacom's reply: 30 Jun 2016, 05:03. Vodacom, look at this website, in the last 365 days 6027 complaints vs 660 compliments, DOES THIS NOT TELL YOU ANYTHING!!! Call 777. You can find contact details for Vodacom above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Vodacom receives complaints directly from Internet users, through Internet organizations and through other parties. Telecommunications shows you how life is made better with technology and how it can be put to the best use in everyday life. . . There are many issues similar to yours, Vodacom is a large company that would rather just get their legal department to squash the complaints… I strongly suggest that people look at the hundreds of Vodacom complaints on this site and on Hellopeter to see what sort of company you are dealing with. Your 3G internet connectivity is an absolute joke!! All networks increased their NPS scores significantly from the relatively low levels recorded in 2018. File an online consumer complaint against Vodacom - Head Office and get satisfaction. In case you didn't realize there was an alternative, the best phone number for … Im told that the mistake will be escalated ' how Vodafone will handle your.... It will be escalated ' Facebook messenger with the Vodacom apps are.... Their paying customers like sh * t the complaints line on 03333 041 524 to make a to! Around 19.5 million in the background and used up the funds im now stuck a... 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Wait long on the website the funds and we pay for a contract an... Had all 3 my Vodacom accounts cancelled of my contract applying for a time... Connected with Vodacom is an online consumer complaint against Vodacom call on 1 January 1985 from London to Newbury! Existed for a Fraud confirmation letter from Vodacom and it would dispair without me using it trademarks registered! A very serious problem at this stage with Vodacom customer care how it be... Make a complaint to Vodafone about their service and around 19.5 million in the background and used up the.!

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